Business Relationship Specialist (Performance Guarantees)
Serves as the department’s key resource and subject matter expert for the research, development, approval, sale, and tracking of operational and service performance guarantees. Partners with sales account executives and consults with contacts both internal and at other Blue Plans to provide strategic performance guarantee solutions in support of the sales processes. Proactively identifies business needs and works with other departments across the organization to develop and maintain processes to meet these needs. Aggressively develops and implements business process improvements that enhance overall efficiency and speed to market. Performs other duties as assigned.
- Responsible for the ongoing, independent management of a comprehensive end-to-end performance guarantee process; create business process improvement opportunities in managing performance guarantees; drive implementation and execution of same.
- Takes lead on sharing information across multiple functional areas. Exhibit the appropriate business acumen when interacting with senior leadership.
- Consult with Sales to make strategic PG recommendations to stakeholders. Negotiate with stakeholders (Operations, Underwriting, Clinical Management, etc.) regarding prudent metrics and financial risk.
- Research market and competitors’ data for competitive advantages in the realm of performance guarantees. Identify market trends and assess opportunities to leverage company strengths in recommending new categories of guarantees.
- Responsible for developing procedures to monitor, analyze, evaluate, and report performance status pertaining to sold guarantees.
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Bachelor’s Degree in Business, Marketing/related field or equivalent work experience
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Minimum 5+ years’ experience in a position emphasizing project management, market research, and/or negotiation.
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Excellent communication skills (both verbal and written)
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Detail oriented, strong analytical, negotiation and presentation skills
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Demonstrated ability to work in a fast-paced, results-oriented environment to meet deadlines while managing multiple tasks and projects simultaneously.
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Must be self-directed and able to work independently.
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Ability to interact with all levels of management
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Must be able to understand and meet the requirements of various internal customers; understand how to navigate a large organization; and negotiate solutions effectively.
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Must be able to collect, track, and report information as required to monitor trends and other metrics.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
Vaccination Update
This job requires that you demonstrate you have been fully vaccinated for COVID-19 prior to the start of employment, to the extent permitted by law.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.