Product Administrator

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve. 

The Product Administrator is responsible for creating, updating, and maintaining standard and custom benefit documents - Benefit Highlights and Summary of Benefits and Coverage (SBC), for PA and AmeriHealth NJ commercial business.

·       Create, update, and maintain year over year product portfolios – Medical, RX, Vision, Dental.

·       Package defined standard products as defined by Product Management.

·       Coordinate auditing (validation) efforts with team members, Product Teams, and others as required.

·       Track changes and update necessary portfolio processing grids.

·       Process requests for custom benefit option updates: including language, cost sharing data, creation and/or update of standard and custom Benefit Highlights, SBCs. Support corporate, state, federal mandates, or project requirements around benefit documentation.

·       Generate, save, post files, and ensure document availability to designated drives, links/URLs, portals, BFOL, etc.

·       Perform User Acceptance testing for Product Configurator System Releases.

·       Manage translation requests for SBCs, Benefit Highlights, and Member Benefit Booklets.

·       Coordinate with vendor, tracking, and payment processing.

·       Participate in ad-hoc projects and assignments to support departmental and corporate initiatives and goals, and other duties, as assigned.

Bachelor’s Degree in Marketing, Business Communications/Administration, related field or equivalent work experience.

·       3 years of related work experience with Product or Benefits.

·       Strong organizational, written, and oral communication skills.

·       Proven ability to interact with all levels of management.

·       Strong troubleshooting and problem-solving skills. Must be able to effectively communicate potential problems as well as support workable solutions.

·       Ability to work in a fast-paced environment with the ability to meet strict deadlines imposed by the customer.

·       Knowledge of Independence and AmeriHealth New Jersey Lines of Business and products.

·       Must be detail oriented and possess the ability to manage multiple tasks simultaneously, with minimal supervision.

·       Working knowledge of Microsoft Office, Adobe, Printing System, among other Marketing systems’ knowledge.

·       Independence has implemented a “Hybrid of Choice” model which provides our associates with the flexibility to choose whether to work remotely, work in the office every day, or work in the office on certain days at their discretion. However, management may require our associates to work from Independence’s physical office locations on certain occasions. This role is designated as a role that fits into the “Hybrid of Choice” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

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